After several months of absence from my blog I decided to take the time to write again, the theme that I decide to return is the analysis of employment generation in the contact center and Mexican its social impact.
industry contact center seems to start to stand back and let in a process somewhat slow but steady recovery, according to the latest study published by the Association Mexican Direct Marketing jobs in call centers in Mexico rose 10% in 2008 and estimates that 2009 was a little slow with an increase of no more than 5% in spite of this industry continues to grow and in 2010 it appears that the number of jobs in call centers in Mexico will exceed 500,000. The PEA estimated in 2010 according to the National Population Council will be 47,399,260 people with an increase from the previous year of 16%, this means that the challenge of job creation in this country is capitalized ...
But surely the role Playing the contact center industry in Mexico is very interesting, are employers CC youth, students, single mothers, seniors and professional or technical staff recently graduated. This makes the DC employers of high social impact, since in many cases represent one of the few such opportunities for college students who need to continue with their studies, or a single mother who needs a part time job that to care for their children. Unlike used in a movie theater or fast food restaurant, the CC offers unique opportunities for professional and personal development, in most cases the jobs are formal and well built, which offers young people, especially single mothers and seniors the opportunity to have legal benefits that other difficult to get jobs.
This means a great responsibility for the executives and owners of CC as they have in their hands to the most delicate workmanship of our country. But this responsibility is very important that governments at various levels to support and participate in it, creating tax incentives, resource support, free training, creation of job fairs, job banks and other programs that are currently insufficient.
Through this space I invite you to reflect on this issue, is very important that Congress and federal and local governments see the CC as an opportunity to achieve high-impact jobs and generate social welfare, through spaces like this, and cameras, can press associations and institutes to be strong support for our industry.
Greetings!
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